Payments
PAYMENT METHODS
Andiata's online store provides a range of secure and convenient payment methods. Payments are primarily processed by Adyen, our payment service provider based in the Netherlands. Customers may choose from various payment options, including online bank transfers, credit and debit cards, and mobile payment services.
Adyen: Payments are securely processed by Adyen, our payment service provider. Available payment methods include online banking, credit and debit cards, and mobile payment solutions.
Klarna: Klarna Checkout makes payment simple, flexible and secure, and payment with Klarna is safe regardless of the payment method. With Klarna you can choose to pay with credit or debit card, Klarna’s invoice option (no extra costs added), or online banking (local variations depending on shipping destination). More information about Klarna: https://www.klarna.com . Klarna customer service: https://www.klarna.com/international/customer-service/
You can easily and safely finalize you online purchase by choosing Klarna’s invoice option. In this case, you do not have to pay until you have received your order. You do not have to provide credit or debit card numbers or personal banking information. Payment can be done with your personal contact details. With the Klarna invoice you will receive a payment period of 30 days.
• You will receive the products you have ordered before payment, however, if you PRE-ORDER a product and pay it with an invoice, you might have to pay the invoice before receiving the item.
• Payment period 30 days
Note: Ordering with Klarna invoice requires, that the delivery and billing addresses included in the order information are the same.
PayPal: PayPal is a global payment gateway provider. With PayPal, we will receive payment from your credit/debit card via your Paypal account. For further information about Paypal or to create an account, please visit Paypal: https://www.paypal.com
Product Prices
DOES THE PRICES INCLUDE VAT? DO I NEED TO PAY CUSTOMS FEES?
Product prices include the current valid value added tax (VAT) of 25,5%, when our site identifies the user to be located in an EU country.
When ordering outside EU, the amount you pay in the checkout includes all applicable customs duties & taxes.
WHAT CURRENCIES ARE AVAILABLE?
You can either shop with EURO or choose your own currency right away when you enter the website.
If you shop with euro market, the right price (with or without VAT) and shipping costs will be updated in the checkout, when you have entered your shipping address.
If you wish to change the market (upper right corner) immediately to the one you are shopping from, for example "United Kingdom" you will see the prices in GBP and prices without VAT since it is outside of EU.
Either way the prices will be the same after checkout, based on your shipping address.
Coupons & Gift Cards
I HAVE A GIFT CARD FROM YOUR HELSINKI STORE. CAN I USE IT ONLINE?
The gift card is available both online and in store.
HOW DO I USE A COUPON CODE?
You can get a coupon code that entitles you to a discount by activating the coupon code on your shopping cart page at checkout (On the upper right corner). Enter the code in the Coupon code field and click the “Apply” button.
Please note that the use of a coupon code may be limited to certain products and for a limited time only. Also, the code cannot be used for previous purchases or combined with other discounts.
I USED A ONE-TIME COUPON CODE ON AN ORDER THAT I RETURNED. CAN I USE THE SAME CODE AGAIN?
You cannot reuse a one-time coupon code, regardless if you have returned the order you originally used the one-time discount code on.







